Support

Simple guides for using Soter.

Start with the occupant web app if you receive door alerts or manage a household.

Soter doorstep device render
Start here

Occupant web app

How to respond to door alerts, add appointments, review history, change operating mode, manage settings, and complete pilot surveys.

Dummy Soter occupant web app screen

Need help from Intermentis?

Use the contact form if you cannot sign in, your household is missing, or a door unit is not linked correctly.

Contact support