Occupant app guide

Pilot surveys and visit logs

For trial households: the Study tab, where a minute of feedback after a visit shapes what Soter becomes.

What the Study tab is for

Households in the Soter pilot see a Study tab. It exists for one reason: to turn your real doorstep experiences into evidence — what worked, what didn't, and whether Soter actually helped. The findings in our trial reports come directly from these surveys.

Only accounts with the Pilot: surveys permission see this tab, and it disappears entirely for households outside the trial.

Interaction surveys

After an eligible doorstep interaction, you may get a notification inviting a short survey about it. Eligible means a real visit Soter handled — you won't be surveyed about the door opening as you leave for the shops, or about a trusted regular letting themselves in.

The questions take about a minute:

• Was this a real doorstep interaction? — filters out tests and false triggers.
• How were you involved? — responded directly, saw the alert, weren't involved.
• What kind of visit was it? and rate the interaction (1–5 stars).
• Stress and effort — how stressful the interaction felt, and how much work it took, each on a simple scale.
• Did anything go wrong? — and if so, what.
• Did Soter help? — and if yes, what with: knowing who was there, knowing why they came, recording the visit, communication, not needing to hurry, or notifying someone else.
• Anything else — free text for whatever the tick-boxes missed.

There's no obligation — skip any survey — but every completed one sharpens the picture. Answer honestly, including the bad days: "the alert arrived late and I missed the courier" is exactly what the team needs to hear.

Visit logs

Sometimes the important visit is one Soter didn't fully see. Log a visit lets you record it by hand — who came, when, and what happened — so the trial data reflects your door, not just Soter's view of it. You can also finish a log you started earlier.

Where the answers go

Survey responses go to the Intermentis research team under the pilot's consent agreement, are analysed alongside the interaction logs, and are reported in de-identified form — the trial reports quote numbers and themes, never named households. Feedback has already shaped the product: screen-reader support, indoor units, and replay of visitor messages all began as pilot feedback.